Privacy Policy

1. Introduction

suhu96 (the "Platform," "Website," "Service," or "we") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when you register an account, deposit funds, place bets, or otherwise use the suhu96 Platform located at https://suhu96.cam, including any mobile applications, APIs, or communication channels associated with our services.

By creating an account or using any part of the suhu96 Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease all use of the Platform and refrain from providing any personal information.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of suhu96.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with suhu96, you are required to provide the following personal information:

• Full Legal Name: As it appears on your Indonesian National Identity Card (KTP – Kartu Tanda Penduduk).
• Date of Birth: To verify that you are at least 21 years of age, as required by our eligibility requirements.
• Residential Address: Your current physical address in Indonesia, including city, province, and postal code.
• Email Address: A valid email address for account verification, communications, and password recovery.
• Mobile Phone Number: A valid Indonesian mobile number for two-factor authentication (2FA), account recovery, and promotional notifications.
• Username and Password: Credentials you create to access your suhu96 account.

2.2 Identity Verification Documents (KYC)

As part of our mandatory Know Your Customer (KYC) verification process, you will be required to upload:

• A clear, legible copy of your Indonesian National Identity Card (KTP).
• A recent proof of address document (utility bill, bank statement, or government-issued document dated within the last three months).
• A selfie photograph of yourself holding your KTP, with your face and ID card clearly visible.

These documents are used solely to verify your identity, confirm your age (21+), and comply with anti-money laundering (AML) regulations. All KYC documents are stored securely and handled in strict accordance with data protection laws.

2.3 Financial and Transaction Data

When you deposit funds or request a withdrawal, suhu96 collects the following financial information:

• Bank account details (account holder name, bank name, account number) for deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or other supported Indonesian banks.
• E-wallet account details (account holder name, registered mobile number) for OVO, DANA, GoPay, ShopeePay, or LinkAja transactions.
• Transaction history including deposit amounts, withdrawal requests, bet placement timestamps, game session records, and bonus claims.

We do not store your full bank account passwords, PINs, or e-wallet security credentials. All payment processing is conducted through secure, PCI DSS-compliant third-party payment gateways.

2.4 Automatically Collected Technical Data

When you access the suhu96 Platform, we automatically collect certain technical information through cookies, server logs, and analytics tools:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution.
• IP Address and Location Data: Your IP address, approximate geographic location (city-level), and timezone (WIB, WITA, or WIT).
• Usage Data: Pages visited, features used, clickstream data, session duration, game titles played, bet amounts, and timestamps of all activities.
• Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics cookies to enhance user experience and track platform performance.

2.5 Communications and Customer Support

When you contact suhu96 customer support via live chat, WhatsApp, email, or in-app messaging, we collect:

• The content of your messages, questions, complaints, or feedback.
• Attachments you send (screenshots, documents) for troubleshooting purposes.
• Support ticket metadata including date, time, agent name, and resolution status.

All customer support communications are recorded and stored for quality assurance, training purposes, and dispute resolution.

3. How We Use Your Information

3.1 Account Management and Service Delivery

suhu96 uses your personal information to:

• Create, maintain, and manage your betting account.
• Process deposits, withdrawals, and all financial transactions.
• Verify your identity and age (21+) through KYC procedures.
• Authenticate your login sessions and enforce account security measures.
• Enable you to place bets, play casino games, claim bonuses, and access all Platform features.

3.2 Legal and Regulatory Compliance

We use your personal data to comply with legal obligations including:

• Anti-money laundering (AML) regulations and suspicious activity reporting.
• Age verification and prevention of underage gambling (enforcing 21+ age restriction).
• Detection and prevention of fraud, identity theft, and unauthorized account access.
• Cooperation with law enforcement investigations and government authorities when legally required.

3.3 Customer Support and Communication

Your contact information is used to:

• Respond to customer support inquiries via live chat, WhatsApp, email, or in-app messaging.
• Send account-related notifications including deposit confirmations, withdrawal processing updates, bonus credits, and security alerts.
• Deliver promotional offers, bonus announcements, and special event notifications (you may opt out of promotional emails at any time).
• Conduct customer satisfaction surveys and gather feedback to improve Platform quality.

3.4 Platform Improvement and Analytics

We analyze usage data to:

• Monitor Platform performance, uptime, and technical stability.
• Identify and fix bugs, errors, and security vulnerabilities.
• Understand user preferences and optimize game selections, betting markets, and user interface design.
• Generate aggregated, anonymized statistics for business intelligence and strategic planning.

3.5 Fraud Prevention and Risk Management

suhu96 employs advanced fraud detection systems that analyze:

• Betting patterns to detect suspicious or irregular activity (e.g., arbitrage betting, bonus abuse, collusion).
• Login behavior to identify account takeover attempts or unauthorized access.
• Transaction patterns to flag potential money laundering or fraudulent deposits/withdrawals.

4. How We Protect Your Information

4.1 Encryption and Secure Transmission

All data transmitted between your device and the suhu96 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology. This industry-standard encryption ensures that your personal information, financial data, and login credentials cannot be intercepted or read by unauthorized third parties during transmission.

4.2 Secure Data Storage

Personal data stored on suhu96 servers is protected by:

• Firewalls and intrusion detection systems to prevent unauthorized access.
• Regular security audits and penetration testing conducted by independent cybersecurity firms.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Encrypted databases ensuring that stored data is unreadable without proper decryption keys.

4.3 Two-Factor Authentication (2FA)

suhu96 offers optional two-factor authentication (2FA) for all accounts. When enabled, 2FA requires you to enter a one-time verification code sent to your registered mobile phone number in addition to your password. This adds an extra layer of security and significantly reduces the risk of unauthorized account access.

4.4 Employee Training and Access Controls

All suhu96 employees, contractors, and service providers who have access to personal data are required to:

• Sign confidentiality agreements prohibiting unauthorized disclosure of customer information.
• Complete regular data protection and privacy training programs.
• Use secure, password-protected systems with multi-factor authentication to access internal databases.

5. Sharing Your Information

5.1 Third-Party Service Providers

suhu96 may share your personal information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposits and withdrawals.
• Game Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft deliver casino and slot games.
• KYC Verification Services: Third-party identity verification providers assist with document verification and age confirmation.
• Customer Support Platforms: Live chat software, email service providers, and WhatsApp Business API facilitate customer communications.
• Analytics and Marketing Tools: Analytics platforms help us understand user behavior and improve Platform performance.

All third-party service providers are contractually bound to protect your data and may only use it for the specific purposes outlined in their agreements with suhu96. We do not permit third parties to use your personal information for their own marketing purposes.

5.2 Legal Requirements and Authorities

suhu96 may disclose your personal information if required by law or in response to:

• Valid court orders, subpoenas, or legal processes issued by Indonesian courts or government authorities.
• Requests from law enforcement agencies investigating criminal activity, fraud, or money laundering.
• Regulatory inquiries from financial authorities or gambling oversight bodies.

We will only disclose the minimum information necessary to comply with legal obligations and will notify you of such disclosures where permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy proceeding involving suhu96, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be required to honor the terms of this Privacy Policy.

5.4 What We Do NOT Share

suhu96 does NOT:

• Sell your personal information to advertisers, data brokers, or marketing companies.
• Share your betting history, game preferences, or account balance with third parties for commercial purposes.
• Disclose your identity to other players or public forums.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit the suhu96 Platform. Cookies help us recognize your device, remember your preferences, and deliver a personalized user experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly (e.g., maintaining your login session, processing bets, remembering your language preference).
• Performance Cookies: Collect anonymous data on how users interact with the Platform (e.g., most-visited pages, error messages) to help us improve performance.
• Functional Cookies: Remember your preferences (e.g., odds display format, timezone, theme settings) to enhance your experience.
• Marketing Cookies: Track your activity across the Platform to deliver personalized promotional offers and measure the effectiveness of marketing campaigns.

6.3 Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of the suhu96 Platform. Essential cookies cannot be disabled as they are required for core functionality.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access the personal information suhu96 holds about you and request corrections if the information is inaccurate or outdated. To exercise this right, contact our customer support team via live chat, WhatsApp, or email.

7.2 Data Deletion

You may request deletion of your personal information by closing your account and submitting a data deletion request. Please note that certain data must be retained for legal and regulatory compliance purposes (e.g., transaction records for AML audits) for a period of seven years following account closure.

7.3 Opt-Out of Marketing Communications

You may opt out of promotional emails and SMS messages at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email.
• Adjusting your communication preferences in your account settings.
• Contacting customer support to request removal from marketing lists.

Please note that even if you opt out of promotional communications, you will continue to receive important account-related notifications (e.g., deposit confirmations, withdrawal processing updates, security alerts).

8. Data Retention

suhu96 retains your personal information for as long as your account remains active. If you close your account, we will retain certain data for legal, regulatory, and business purposes:

• Transaction Records: Retained for seven years to comply with Indonesian anti-money laundering (AML) regulations.
• KYC Documents: Retained for seven years following account closure.
• Customer Support Records: Retained for three years for dispute resolution and quality assurance purposes.
• Marketing Data: Deleted immediately upon opt-out or within 90 days of account closure.

9. Children's Privacy

The suhu96 Platform is strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete the account, erase all associated data, and refund any deposited funds to the source account.

Parents and guardians who believe their child has created an account on suhu96 should contact our customer support team immediately.

10. International Data Transfers

suhu96 primarily operates within Indonesia and stores user data on servers located in secure data centers. However, some third-party service providers (e.g., game studios, analytics platforms) may process data on servers located outside Indonesia. When data is transferred internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities.
• Certification under recognized data protection frameworks.
• Adequate security measures equivalent to those required under Indonesian law.

11. Changes to This Privacy Policy

suhu96 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform functionality. Any changes will be posted on this page with an updated "Last Updated" date at the top of the document.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy. If significant changes are made that materially affect how we collect, use, or share your personal information, we will notify you via email or prominent notice on the Platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how suhu96 handles your personal information, please contact our Data Protection Team:

• 24/7 Live Chat: Available directly on the suhu96 website.
• Email (plain text): [email protected] (response within 48 hours).
• General Support Email (plain text): [email protected] (response within 4 hours).
• WhatsApp (plain text): +62 811 9600 096 (response within 5 minutes).

Our customer support team operates 24/7 in WIB (Western Indonesia Time, UTC+7) and is fluent in both Indonesian and English.